Shockingly, a counterfeit factory has produced a 3-nanometer chip.

Chapter 350 After-sales service? 8-year warranty

However, some people are already smirking, wanting to monopolize the after-sales service system even though it doesn't provide it to local distributors.

This is practically suicide!

Throughout history, those who try to enjoy things alone have never had a good ending, so the fact that the Sichuan Conservatory of Music is doing this is truly good news for them.

"Transsion Smart Home's service system currently covers 320 cities and 9000 service outlets nationwide, and 5000 formal installation engineers have completed training."

Within the next six months, this number will further expand to 2.

While introducing himself on stage, Shen Fei once again demonstrated the powerful "mass troop production" capability of his telepathic communication.

After all, the home appliance industry does have issues with installation and after-sales engineers, and what Shenfei aims to do is provide a good experience so that customers don't have to worry.

"When you buy Transsion smart home products, you can enjoy door-to-door installation, repair and maintenance services no matter which city you are in."

Air conditioners, refrigerators, and washing machines will all be installed free of charge at your home.

The air conditioner has an 8-year warranty, and the compressor has a 10-year warranty.

The agents in the audience once again questioned their existence: 8-year warranty, 10-year compressor warranty.

This warranty period is even longer than Gree's.

Gree offers a 6-year warranty for the entire machine, but there is no separate 10-year warranty for the compressor.

Transsion setting such high standards right from the start suggests either extreme confidence in its quality, a strategy of trading after-sales service for market share, or both.

Cautious users who were still observing in the live stream saw this service policy and immediately decided to wait and see...

"This after-sales policy is amazing! It offers an 8-year warranty on the entire air conditioner and a 10-year warranty on the compressor, plus nationwide on-site installation and repair. Compared to other competitors, this really sets a new industry standard."

This is truly a company with a conscience; they wouldn't dare make such a promise if they weren't confident in their products.

My family keeps saying that the value of home appliances lies in after-sales service, and that we shouldn't buy those novelties because they won't last.

But Transsion's move really hit a nerve. It's like buying long-term protection for my family, so I don't have to worry about dealing with problems with after-sales service. I have to support them...

"Finally, a brand dares to offer after-sales service like this. Traditional manufacturers are also waging a price war, and while prices have come down, so have the configurations."

The only thing that hasn't improved is the after-sales service...

Transsion has raised its after-sales standards right from the start, which shows that it wants to build its market presence through service and word-of-mouth, not the kind of price war based on billions in subsidies that some people have said…

"Mr. Shen said that we should pursue the best quality at the lowest price, rather than just focusing on cost-effectiveness."

Of course, the online trolls in the live stream reacted very quickly. Although they were also shocked by the news, it rendered all their original plans obsolete.

But the copy was quickly updated...

"Don't be fooled by extended warranties. Brands with truly solid technology don't need to extend warranties to sell their products. To put it bluntly, they lack confidence in their quality control and use extended warranties as a gimmick."

Believe it or not, the machine will break down as soon as the warranty expires, and the repair costs will be painfully high.

"To put it bluntly, their technology is lacking, so they rely on warranties to compensate. An air conditioner compressor can normally last for more than ten years without any problems, but they dare to offer a 10-year warranty because they know that their compressor will break down after that period."

They lure you in with long warranties, then slowly rip you off once the warranty expires and the product breaks down. I've seen this trick countless times.

"Don't be fooled by the extended warranty. Top brands have short warranties because their quality control is stable and their failure rate is low. They don't need to rely on after-sales service for marketing."

Transsion's decision to offer such a long warranty right from the start clearly indicates inadequate technology and quality control. They're relying on after-sales service to boost sales, ultimately harming consumers in the long run.

At the same time, Gree headquarters immediately instructed staff to calculate the cost of extending the warranty, but this calculation...

"After discussing the service, let's talk about the product."

At the press conference, Shenfei pressed a remote control, and an air conditioner appeared on the big screen.

The most common type of wall-mounted air conditioner in homes is a white prototype, square and simple, with a thin black line at the air outlet.

It has no superfluous decorations, like a white stone with a white panel on it.

"This is our Transsion Smart Home Aurora series."

Regarding energy efficiency, as everyone knows, this year's convenient air conditioners have introduced a brand-new APF test, but as a brand-new standard, the current assessment is relatively lenient.

After all, the new national standards also need to allow established companies some time to adapt.

At this point, the new national standard appeared on the screen. Currently, the requirement for inverter air conditioners is that as long as the APF value is greater than 4.5, they can be called first-class energy-saving air conditioners.

Furthermore, there is a lot of room for manipulation during the standard certification process, which has led to air conditioners that do not meet the standards passing the national standard test.

"Our Transsion's new national standard score is 5.15, far exceeding the national standard level 1 standard."

"You might not understand these technical terms. To be honest, I didn't quite understand them either when the technicians explained them to me, but they gave me a very simple example, which I'll repeat for you."

The other manufacturers' representatives in the audience also felt a sense of foreboding: Oh no, it felt like their towers were about to be stolen.

As expected, they panicked the moment Shen Fei spoke.

"The technician gave me a simple calculation: according to our technical standards, it will save 12.6% more electricity than the new national standard Level 1."

A huge number appeared on the big screen instantly, followed by another number.

按国标1级4.5的标準开10小时的电，5.15能效的话，差不多能开11.5小时。

"Simply put, if used for 10 years, our air conditioner will cost 3670 yuan in electricity, while the standard for level 4.5 will cost 4200 yuan. Both are level 1 energy efficiency, but ours is more energy-efficient!"

The price difference of 530 yuan could buy a basic air conditioner!

Many viewers are already looking forward to this air conditioner. Price aside, Transsion is indeed more energy-efficient...

But they also had an answer in their minds: the money Transsion saved was probably all used to raise prices, as some new technologies mean higher costs.

"In addition to energy efficiency, our compressors have also made great progress. We have adopted a self-developed variable frequency twin-rotor compressor with a minimum operating frequency of only 10Hz."

The lowest frequency of mainstream products on the market is 15Hz.

The lower the frequency, the lower the energy consumption and the lower the noise.

This time, Shenfei didn't tell a story; instead, a comparison video was shown.

On the left is Transsion's Aurora air conditioner, and on the right is Gree's same model at the same price.

With the same set temperature, and the same temperature drop from 25 degrees to 20 degrees, the Transsion air conditioner took 35 seconds, while the Gree took 42 seconds, a full seven seconds faster.

"With its self-developed compressor and control algorithm, Transsion air conditioners can cool 20% faster than the industry average and 15% faster than the industry's top level."

It heats up 20% faster than the industry average!

A certain competitor has consistently claimed to possess core technologies, but these core technologies don't seem to be as solid as they appear.

Shen Fei explained it very clearly, as if he hadn't encountered any difficulties and had simply achieved a breakthrough...